About the Book
The ABM (Activity Based Management) Philosophy:
- The structure and control of activities to effectively meet customer needs is the key to competitive advantage.
- Activities and process must be continually analyzed, changed and improved to maintain competitive advantage.
- The only effective way to manage cost is to control the activities which consume resources.
- The only way to effectively improve the quality of products and services is by improving the activities which produce those products and services.
- Organizational objectives, strategies, activities, and measurements must be aligned to effectively manage the enterprise.
- The people who actually perform the work (activities) have the best understanding of how to improve the quality and cost of the activity.
- In order to improve the activities and processes, people must be empowered to change the way they work.
Can you get rapid results and still be effective?
Where do you begin?
What techniques should you use?
What have others done?
What were the lessons learned?
These and many more questions will be answered by authors Andrew Muras and Glenn Goodnight as they look back and use their years of experience in implementing and teaching at both commercial and government organizations. Because this book is filled with case studies, it is able to highlight techniques that are effective in the real world. It also features a Special Introduction by Mike Roberts, former CAM-I Director and inventor of the FastTrack approach.
Whether practitioner, manager or executive, you are sure to gain the insights needed for program success. Let this in-depth discussion explain and show you what you need to know because this is Process Improvement & Performance Management Made Simple.
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ISBN13 (TP) 978-1-4415-3545-0
ISBN13 (HB) 978-1-4415-3546-7